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Intercom

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This script serves as a fundamental component of the Intercom platform, loaded as a third-party dependency on websites. It initializes the Intercom messenger, enabling real-time chat, support, and targeted communication with website visitors and users. The script facilitates the display of the Intercom widget, handles user interaction, and manages the communication flow between the website and Intercom's backend services. It typically loads other Intercom-related scripts and resources dynamically, and is crucial for features like proactive messaging, in-app support, and knowledge base integration. It collects user data to personalize experiences, route support requests effectively, and provide insights into user behavior for the website owner.

Capabilities

This script enables a comprehensive customer communication platform directly on a website. It allows businesses to offer live chat support, send targeted messages, display help articles, and manage customer interactions from a single interface. By integrating this script, websites can provide instant support, gather user feedback, and engage visitors proactively to improve conversion and retention. It solves the problem of disconnected customer communication channels by centralizing them within the website experience, enhancing customer satisfaction and operational efficiency.

  • Live Chat
  • Customer Support
  • Real-time Messaging
  • User Engagement
  • Knowledge Base Integration
  • Proactive Communication
  • Customer Segmentation
  • In-app Messaging

Digital Footprint

Known Cookies

intercom-device-id-*
Identifies the user's device for tracking and continuity, helping to connect user activity from different devices to a single profile. • 9 months
intercom-session-*
Stores a unique session ID for the user to maintain chat session state and continuity. • 7 days
intercom-id-*
Identifies a user across sessions and devices to maintain their communication history and preferences. • 9 months
_intercom_session
A session cookie used to track the current visitor's session. • Session
intercom_device_id-*
Identifies the user's device for messenger functionality and persistence. • 9 months
intercom.csrf.*
Protects against Cross-Site Request Forgery (CSRF) attacks. • Session
intercom-state
Stores the current state of the Intercom Messenger widget. • Session
intercom-lou-*
Stores the last active time of the user to determine online/offline status and manage widget state. • Session
intercom.browser.version
Stores the user's browser version for messenger compatibility. • Session
_gcl_au
Used by Google AdSense to experiment with advertising efficiency across websites. • 3 months
X-ICOM-SESSION
Session cookie used for authentication and maintaining the user's connection with the Intercom service. • Session
intercom.intercom.io
May be used for various session management or authentication purposes related to the Intercom service. • Session
intercom.csrf-token
Used for Cross-Site Request Forgery (CSRF) protection. • Session
_intercom_legacy_session
A legacy cookie for tracking user sessions, primarily for older implementations or compatibility. • Session
intercom-browser-id-*
Identifies the user's browser for tracking purposes. • 9 months
_intercom_legacy_session_id
A legacy cookie for maintaining user session identifiers. • Variable
_intercom_session_id
Used to track the current session ID for a user. • Variable
intercom-chat-session-*
Used to maintain the state of an ongoing chat conversation. • 7 days
intercom-browser-id
Used to identify the browser for visitor tracking. • 9 months
_intercom_rkey_
Used as a request key for Intercom API calls. • Session
intercom_cid
Used to identify the customer. • 9 months
intercom_did
Used to identify the device. • 9 months
intercom_last_seen_at
Timestamp of the user's last activity. • 7 days
_intercom_uid
Unique identifier for the user. • Variable
_intercom_client_id
Unique identifier for the client browser/device. • Variable
intercom.intercom_events.*
Used to store and track events related to user interactions within the messenger. • 9 months
intercom.intercom_state
Stores the current UI state of the Intercom Messenger (e.g., whether it's open or closed). • Session
_intercom_referrer
Stores the URL of the referring page for context in conversations. • 7 days
intercom-locale
Stores the preferred language of the user for the messenger widget. • 1 year

Endpoints

  • api-ping.intercom.io
  • api-iam.intercom.io
  • *.intercom.io
  • *.intercomcdn.com
  • js.intercomcdn.com
  • app.intercom.io
  • messenger-script.intercom.io
  • ws.intercom.io
  • widget.intercom.io
  • app.intercom.com
  • api-iam.eu.intercom.io
  • api-iam.us.intercom.io
  • api.intercom.io
  • messenger.intercom.io
  • wss.intercom.io
  • api-*.intercom.io
  • uploads.intercomcdn.com
  • r.intercom.io
  • websocket-service.intercom.io
  • data.intercom.io

Security Incidents & Vulnerabilities

No known historical CVEs or supply chain attacks found for these specific resources.