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Intercom

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This script serves as a fundamental component of the Intercom platform, loaded as a third-party dependency on websites. It initializes the Intercom messenger, enabling real-time chat, support, and targeted communication with website visitors and users. The script facilitates the display of the Intercom widget, handles user interaction, and manages the communication flow between the website and Intercom's backend services. It typically loads other Intercom-related scripts and resources dynamically, and is crucial for features like proactive messaging, in-app support, and knowledge base integration. It collects user data to personalize experiences, route support requests effectively, and provide insights into user behavior for the website owner.

Capabilities

This script enables a comprehensive customer communication platform directly on a website. It allows businesses to offer live chat support, send targeted messages, display help articles, and manage customer interactions from a single interface. By integrating this script, websites can provide instant support, gather user feedback, and engage visitors proactively to improve conversion and retention. It solves the problem of disconnected customer communication channels by centralizing them within the website experience, enhancing customer satisfaction and operational efficiency.

  • Live Chat
  • Customer Support
  • Real-time Messaging
  • User Engagement
  • Knowledge Base Integration
  • Proactive Communication
  • Customer Segmentation
  • In-app Messaging

Digital Footprint

Known Cookies

intercom-device-id-*
Used to identify the device from which the user is accessing the site, for consistent user experience.9 months
intercom-session-*
Used to track the user's current session for the Intercom messenger.7 days
intercom-id-*
Used to identify the user across sessions for personalized communication.9 months
_intercom_session
A session cookie used to maintain user state within the Intercom messenger.Session
intercom_device_id-*
Identifies the user's device for messenger functionality and persistence.9 months
intercom.csrf.*
Protects against Cross-Site Request Forgery (CSRF) attacks.Session
intercom-state
Stores the current state of the Intercom Messenger widget.Session
intercom-lou-*
Stores the last active time of the user to determine online/offline status and manage widget state.Session
intercom.browser.version
Stores the user's browser version for messenger compatibility.Session
_gcl_au
Used by Google AdSense to experiment with advertising efficiency across websites.3 months
X-ICOM-SESSION
Session cookie used for authentication and maintaining the user's connection with the Intercom service.Session
intercom.intercom.io
May be used for various session management or authentication purposes related to the Intercom service.Session
intercom.csrf-token
Used for Cross-Site Request Forgery (CSRF) protection.Session
_intercom_legacy_session
A legacy cookie for tracking user sessions, primarily for older implementations or compatibility.Session

Endpoints

  • api-ping.intercom.io
  • api-iam.intercom.io
  • *.intercom.io
  • *.intercomcdn.com
  • js.intercomcdn.com
  • app.intercom.io
  • messenger-script.intercom.io
  • ws.intercom.io
  • widget.intercom.io
  • app.intercom.com
  • api-iam.eu.intercom.io
  • api-iam.us.intercom.io
  • api.intercom.io
  • messenger.intercom.io
  • wss.intercom.io

Security Incidents & Vulnerabilities

No known historical CVEs or supply chain attacks found for these specific resources.