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Zendesk

Customer SupportFunctionalOfficial Site

This script facilitates the integration of Zendesk's customer support services onto a website. It can enable features such as a live chat widget, a help center portal, or ticket submission forms. When loaded, it interacts with Zendesk's backend to provide real-time support capabilities, user session tracking for support purposes, and to gather information necessary for delivering personalized support experiences. It also handles the display and functionality of various Zendesk UI components on the host site. It typically initializes the Zendesk Web Widget, allowing users to access self-service options (like knowledge base articles) or contact support agents directly through chat or ticket submission.

Capabilities

This script provides robust customer support integration, enabling websites to offer live chat, knowledge base access, and support ticket submission directly to their users. It enhances user experience by providing immediate assistance and self-service options, reducing the need for users to leave the website to find help. It solves the problem of connecting users with support efficiently and effectively, streamlining customer service operations.

  • Live Chat
  • Help Center Integration
  • Ticket Submission
  • Customer Support Widget
  • User Engagement

Digital Footprint

Known Cookies

__zlcmid
Stores the Zendesk Chat ID to identify the visitor across sessions. • 1 year
__zlcstore
Stores local settings and state for the Zendesk Chat widget. • Persistent
_zendesk_session
Session cookie for authenticated users within Zendesk services. • Session
_help_center_session
Session cookie for users interacting with the help center. • Session
zd-device-id
A unique identifier for the user's device. • 1 year
zd-identity-storage
Stores user identity information for the widget. • Persistent
zd-store
Stores various settings and operational states for the Zendesk widget. • Persistent

Endpoints

  • ekr.zdassets.com
  • static.zdassets.com
  • chat.zendesk.com
  • *.zendesk.com

Security Incidents & Vulnerabilities

No known historical CVEs or supply chain attacks found for these specific resources.