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Frame Modern.B9374ad9

Intercom

Customer Support
monitor Exposure
v1b70ee3a
A script that powers the Intercom in-app messenger and customer engagement platform, enabling live chat, targeted messages, and user support functionalities.
10M+ sites
Updated 10/3/2026
https://js.intercomcdn.com/frame-modern.b9374ad9.js
Exposure Score
92

Popularity

92%

Usage across websites

File Size

188.37 KB

Download size

Load Time

103.42ms

Network latency

Execution Time

0.00ms

Runtime performance

Version Telemetry

Version Timeline

Visual representation of each version's active period

Metrics Over Time

Security score, performance score, and file size trends

0255075100v1b70Normalized ScoreVersion
Security Score
Performance Score
File Size (KB)

Uptime History

Average response time over time

Version History Details

Detailed information for each version

v1b70ee3aLatest
Span: 2 days
Score: 85
Size: 188.37 KB

Exposure & Risks

Security Score

Overall Security85 / 100
Exposure Levelmonitor

Risk Assessment

Critical Risks0
Total Observations1

Exposure Status

Monitor
Moderate behavioral concerns, review and mitigation advised.

Behavioral Concerns

No Known Security Risks

Our telemetry scan did not detect any immediate behavioral security risks for this resource.

Security Observations

Security-related findings from analysis

No security observations recorded for this version

Privacy & Data Flow

Data Collection

Cookies and local storage used by this script

Cookies

intercom-session-*Session or short-term (e.g., 7 days)
Stores a session ID for the Intercom messenger, used to maintain the chat state and user's conversation during a session.
intercom-id-*9 months
Used to uniquely identify a user across sessions, enabling persistent chat history and personalized experiences.
intercom-device-id-*9 months
Identifies the specific device a user is interacting from.

Local Storage

intercom-messenger-preferences
Stores user preferences related to the messenger interface, such as its visibility or position.
intercom-state
Maintains the current state of the Intercom messenger, e.g., whether it's open, closed, or has unread messages.
intercom-data
Stores various data points for the messenger's operation, including user attributes and conversation details.

Third-party Connections

External domains this script connects to

No external connections detected

Permissions Required

Browser permissions and capabilities used

No special browser permissions required.

Privacy Observations

Privacy-related findings from analysis

No privacy observations recorded for this version

Technical & Performance Analytics

Load Performance

File Size188.37 KB
Load Time103.42ms

Runtime Performance

Execution Time0.00ms
Network Requests0

Impact Assessment

Good
Minimal performance impact on page load

Performance Observations

Performance-related findings from analysis

No performance observations recorded for this version

Global Variables

Variables added to the global scope

No global variables detected

Event Listeners

Events this script listens for

No event listeners detected

Browser API Access

APIs and browser features accessed by this script

No API access detected

Technical Details

Compressed
Yes
CDN Delivery
No
Total Views
9
Is Mirror
No
Network Requests
0
Resource Hash
1b70ee3a4dbcf5aeb814c250f57f8359c2f394fe53dad587fe5d5f89da64c7f7

AI Insights & Alternatives

Description

A comprehensive overview of this resource

This script is a core component of the Intercom customer messaging platform. It injects an interactive chat widget into the host website, allowing visitors and logged-in users to communicate with the website's support or sales teams in real-time. It facilitates various customer engagement features such as live chat, proactive in-app messages, onboarding flows, and self-service support. The script collects user data, including browsing behavior, page views, and interactions, to personalize communication, segment users, and provide context for support agents. It also manages the display state and functionality of the messenger interface, ensuring a seamless user experience for customer interactions directly on the website.

Key Features

Core functionalities and capabilities of this resource

  • Live chat
  • In-app messaging
  • User segmentation
  • Customer support
  • Lead generation
  • User onboarding
  • Proactive messaging

Alternatives

Similar libraries you might consider

Documentation & Resources

Official Documentation